Privacy Policy

Depending on how you interact with us, we may collect:

• your name and email address;
• your communication preferences, including whether you wish to receive pain/community updates, clinical/research/company updates, or both;
• information you provide when you contact us or submit an enquiry;
• basic technical information generated when you use our website, such as IP address, browser type, device information, pages visited and website usage data;
• records of when and how you registered for communications, including signup source and timestamp; and
• where relevant and with appropriate consent or other lawful authority, health information or other sensitive information provided in connection with research, product evaluation, patient support or health-related activities.

You do not need to provide health information simply to register for Nuro Medical updates.

If you voluntarily include information about your health or medical condition in an enquiry or message, we will treat that information as sensitive information.

We generally collect personal information directly from you when you:

• register for updates or express interest in Nuro Medical;
• complete a form, questionnaire or survey;
• contact us by email or through our website;
• participate in research, product evaluation or other Nuro activities; or
• interact with our website or communications.

We may also receive information from service providers or research and clinical partners where this is permitted by law and appropriate notice or consent has been provided.

We may use personal information to:

• send the Nuro Medical updates you have requested;
• respond to enquiries and communicate with you;
• understand interest in Nuro Medical and the needs of people living with pain;
• invite interested people to optional surveys, research opportunities or future product-related activities;
• conduct customer and market research, including research about product needs and willingness to pay;
• improve our website, communications, technology and user experience;
• support research, clinical, regulatory and product-development activities where appropriate; and
• comply with legal, regulatory, safety and governance obligations.

Choosing to receive Nuro updates does not enrol you in a clinical trial, constitute medical care, or mean that you have consented to provide health information.

Where Nuro Medical conducts a clinical study or other activity involving collection of health information, participants will receive additional information and consent documentation appropriate to that activity.

You can choose which types of Nuro Medical updates you wish to receive. You may select pain/community updates, clinical/research/company updates, or both.

We keep a record of communication preferences and the circumstances in which a person requested updates. Every commercial electronic message we send will provide a clear way to unsubscribe, and you may withdraw your consent to receive those communications at any time.

Unsubscribing from marketing or update emails will not prevent us from sending a message that is reasonably necessary to respond to an enquiry or administer an existing relationship or activity.

Health information is treated as sensitive information. We will only collect sensitive information where permitted by law, including where you have provided consent when consent is required.

We will take reasonable steps to ensure that health information is used only for the purpose for which it was collected, or for another purpose permitted by law.

Information collected as part of a clinical study or formal research project may also be subject to a study protocol, participant information and consent form, ethics requirements and research governance arrangements. Those documents will apply in addition to this Privacy Policy.

We do not sell personal information.

We may disclose personal information where reasonably necessary to trusted organisations that help us operate Nuro Medical, such as:

• website hosting, data storage and IT providers;
• email, communications and customer-management platforms;
• professional advisers, contractors and consultants;
• research, clinical or university partners where appropriate; and
• regulatory, government or law-enforcement bodies where required or authorised by law.

We require service providers to handle personal information appropriately and only for authorised purposes.

Some technology or cloud service providers may store or process information outside Australia. Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.

Our website may use cookies and similar technologies to operate the site, understand how it is used and improve performance and user experience.

These technologies may collect information such as device type, browser, IP address, approximate location and pages viewed. You can adjust cookie settings through your browser, although disabling some cookies may affect website functionality.

If we introduce analytics or advertising technologies that require additional notice or consent, we will update our practices accordingly.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal, regulatory, research or record-keeping obligations, or as otherwise permitted by law. When information is no longer required, we will take reasonable steps to delete it or de-identify it.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction. In some circumstances permitted by law, access may be limited or refused; if so, we will explain the reason where required.

If you have a question, concern or complaint about how we handle personal information, please contact us:

Nuro Medical Pty Ltd
Email: info@nuromedical.co
New South Wales, Australia

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may contact the OAIC at www.oaic.gov.au.

We may update this Privacy Policy as Nuro Medical's activities, technology or legal obligations change. The current version will be published on our website with the date of the most recent update.